Responding and restoring within four hours

Responding and restoring within four hours

CASE STUDY Responding and restoring within four hours 1. CHALLENGE With multiple data centers around the country, this major OEM needed a partner who could quickly address problems, on-site or remotely, as the mid-range servers housed in these centers are mission...
Delivering to ambitious SLA requirements

Delivering to ambitious SLA requirements

CASE STUDY Delivering to ambitious SLA requirements 1. CHALLENGE Working with multiple vendors sometimes resulted in repair delays and data issues for the world’s largest pizza chain. Therefore, the organization sought out a service delivery firm with nationwide...