by btcadmin | Apr 28, 2021
CASE STUDY Enabling focus on hardware sales 1. CHALLENGE One of the largest OEMs of server and networking equipment needed to wrap installation and maintenance services around the sale of their enterprise equipment. This includes the pre-sale planning and post-award...
by btcadmin | Apr 28, 2021
CASE STUDY Reducing lines to improve customer experience 1. CHALLENGE This national beer, wine and spirits retailer needed its assets stored nearby each of its locations, as well as a centrally located depot where they could be tracked, managed and repaired quickly. A...
by btcadmin | Nov 3, 2020
CASE STUDY Outsourcing to focus on core business 1. CHALLENGE One of the country’s largest drugstore chains employed an internal IT service team until the company decided to focus on its core business and outsource service delivery, which can be challenging and...
by btcadmin | Nov 3, 2020
CASE STUDY Nationwide deployment, installation and training 1. CHALLENGE A large point of sale, front of house, back of house, and guest-facing technology company was growing substantially and needed expertise and bandwidth, recognizing they could no longer manage an...
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