Responding and restoring within four hours

1. CHALLENGE

With multiple data centers around the country, this major OEM needed a partner who could quickly address problems, on-site or remotely, as the mid-range servers housed in these centers are mission critical for the organization’s customers.

2. SOLUTION

The OEM tapped Essintial because of its team of dedicated engineers, who are located around the country and ready for dispatch or remote technical support 24 hours a day, 7 days a week. This accessibility, coupled with the organization’s ability to have on-site spares or equipment stored in nearby field stocking locations, ensured a response time that exceeds the OEM’s needs.

3. OUTCOME

Essintial has met a tight SLA requirement, consistently responding to problems and restoring servers within four hours — 24/7/365.