Enabling focus on hardware sales

Enabling focus on hardware sales

CASE STUDY Enabling focus on hardware sales 1. CHALLENGE One of the largest OEMs of server and networking equipment needed to wrap installation and maintenance services around the sale of their enterprise equipment. This includes the pre-sale planning and post-award...
Reducing lines to improve customer experience

Reducing lines to improve customer experience

CASE STUDY Reducing lines to improve customer experience 1. CHALLENGE This national beer, wine and spirits retailer needed its assets stored nearby each of its locations, as well as a centrally located depot where they could be tracked, managed and repaired quickly. A...
Responding and restoring within four hours

Responding and restoring within four hours

CASE STUDY Responding and restoring within four hours 1. CHALLENGE With multiple data centers around the country, this major OEM needed a partner who could quickly address problems, on-site or remotely, as the mid-range servers housed in these centers are mission...
Outsourcing to focus on core business

Outsourcing to focus on core business

CASE STUDY Outsourcing to focus on core business 1. CHALLENGE One of the country’s largest drugstore chains employed an internal IT service team until the company decided to focus on its core business and outsource service delivery, which can be challenging and...
Nationwide deployment, installation and training

Nationwide deployment, installation and training

CASE STUDY Nationwide deployment, installation and training 1. CHALLENGE A large point of sale, front of house, back of house, and guest-facing technology company was growing substantially and needed expertise and bandwidth, recognizing they could no longer manage an...