Retail & Hospitality Franchise Support
Essintial offers customized solutions to support the technology and infrastructure within your store or restaurant, including:
- Onsite service and repair to limit down time and disruption to your operations and customers.
- Project-related services to assist with new site openings as well as technology upgrades.
- Depot repair and logistics to support both the onsite maintenance as well as any project-related need.
- Essintial is OEM-agnostic; we offer support and sales of hardware from all major manufacturers.
100% North American based in all categories
Providing 24/7/365 support in all 50 states, Puerto Rico, and Canada
Essintial is prepared to support a single location and or hundreds of locations to include any multi-unit support requirements Nationwide, backed by our 24/7/365 onshore support center designed to assist the customer needs anytime, day or night. And with a 100K sq. ft. warehouse/depot, 150+ forward stocking locations, and hundreds of field technicians nationwide, we have the end-to-end ability to repair, configure, warehouse, and deploy your IT assets.
POINT OF SALE (POS)
All-In-One or Base Unit + Monitor
Cash Drawer, Receipt Printer, Scanner, Customer Display
KITCHEN MANAGEMENT SYSTEM (KMS)
Thin Client, Monitor, Bump Bars, Label Printer
BACK OF HOUSE (BoH)
PC/Server, Switch, Router, Printer
Access Points, Digital Signage, Surveillance Cameras, People Counters, Low Voltage Cabling
CASE STUDY: Delivering to ambitious SLA requirements
Working with multiple vendors sometimes resulted in repair delays and data issues for the world’s largest pizza chain. Therefore, the organization sought out a service delivery firm with nationwide capabilities and transparent customer reporting that could deliver all depot, field service, project management and staffing needs to meet SLA requirements.
The chain needed a high-quality product from a cohesive team to keep its stores up and running. With more than 60 years in business and 18,500 locations around the world, it was imperative to have a partner that could effectively dispatch technicians and solve problems in a timely and efficient manner, not to mention provide timely invoices and accurate master data and freight and transportation information.
Since the partnership launched, Essintial has handled more than 40 calls per month throughout the U.S. and is handling all of the franchise’s new store openings. Most importantly, in addition to basic deliverables such as accurate invoices and timely response as detailed in the SLA, the team receives real-time customer reporting and the benefits of having all of its service delivery needs under one roof, including low-voltage cabling.
Essintial is more than a service provider. They are a consultative partner, strategic and quick to respond. The quality, value, transparency, and flexibility Essintial delivers is critically important to our store openings and overall operations.