Career Opportunities
Field Services Manager – Full-Time – Camp Hill, PA
$45,000-$50,000 per year
- Load balancing of daily tasks and responsibilities
- Articulate scope of work to field technicians and manage all personnel
- Track and report on operational metrics.
- Leading team meetings, coach workers regarding processes and practices, and explain expectations to employees.
- Manages all aspects of the team, including hiring and performance evaluations.
- Routinely assess the talent, knowledge, and performance of the staff and administer necessary coaching, training, and performance management
- Ensuring staff members are achieving desired KPI levels around utilization and taking corrective action as needed.
IT Field Technician – Part-Time
$23.00-25.00 per hour
- Setting up and replacing hardware
- Imaging PC, and configuring drivers
- Replacing printer parts
- Replacing and configuring or repairing via detailed documentation
- Computers / Monitors
Locations:
Deskside Support – Temporary – Northbrook, IL
$20.00-$22.00 per hour
- Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, Blackberry devices
- Analyzing and investigating skills, with a structured approach to problem solving
- Assisting end users via telephone, e-mail, with a wide range of questions, problems and requests with their needs
- Monitoring and tracking incidents and trouble calls in ticketing system in support of the incident and problem management process
- Updating all assigned tickets capturing troubleshooting activities and resolution
- Resolving escalations from the IT Service Desk and handling client support requests
- Planning, creating, and deploying security and device management policies
Deskside Support – Temporary – Cincinnati, OH
$24.00-$26.00 per hour
- Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, Blackberry devices
- Analyzing and investigating skills, with a structured approach to problem solving
- Assisting end users via telephone, e-mail, with a wide range of questions, problems and requests with their needs
- Monitoring and tracking incidents and trouble calls in ticketing system in support of the incident and problem management process
- Updating all assigned tickets capturing troubleshooting activities and resolution
- Resolving escalations from the IT Service Desk and handling client support requests
- Planning, creating, and deploying security and device management policies
We are experts in service delivery.
It is who we are, what we do, and what we are all about.