Career Opportunities

Field Services Manager – Full-Time – Camp Hill, PA

$45,000-$50,000 per year

• Load balancing of daily tasks and responsibilities
• Articulate scope of work to field technicians and manage all personnel 
• Track and report on operational metrics. 
• Leading team meetings, coach workers regarding processes and practices, and explain expectations to employees.
• Manages all aspects of the team, including hiring and performance evaluations.
• Routinely assess the talent, knowledge, and performance of the staff and administer necessary coaching, training, and performance management
• Ensuring staff members are achieving desired KPI levels around utilization and taking corrective action as needed.

IT Field Technician – Part-Time

$23.00-25.00 per hour

• Setting up and replacing hardware
• Imaging PC, and configuring drivers
• Replacing printer parts
• Replacing and configuring or repairing via detailed documentation

• Computers / Monitors

Locations:

Winston-Salem, NC

Fayetteville, NC

Miami, FL

Tampa, FLProvidence, RI

Boston, MA

Worcester, MA

Deskside Support – Temporary – Cincinnati, OH 

$24.00-$26.00 per hour

• Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, Blackberry devices

• Analyzing and investigating skills, with a structured approach to problem solving

• Assisting end users via telephone, e-mail, with a wide range of questions, problems and requests with their needs

• Monitoring and tracking incidents and trouble calls in ticketing system in support of the incident and problem management process

• Updating all assigned tickets capturing troubleshooting activities and resolution

• Resolving escalations from the IT Service Desk and handling client support requests 

• Planning, creating, and deploying security and device management policies