Career Opportunities
Depot Repair Technician – Full-Time – Camp Hill, PA
$18.00 per hour
- This position will focus on the loading and configure various OS/Software packages based on customer requirements
- Diagnose and repair various equipment including desktops, laptops, laser printers, thermal printers, scanners, mobile devices, and specialty equipment
- Track actions taken on individual assets as the work is performed
- Goals are team centric but must be able to work independently and remain self-motivated to meet production goals
IT Field Technician – Part-Time
$25.00 per hour
- Setting up and replacing hardware
- Imaging PC, and configuring drivers
- Replacing printer parts
- Replacing and configuring or repairing via detailed documentation
- Computers / Monitors
Locations:
Technical Support Engineer – Full-Time – Camp Hill, PA
$55,000-65,000 per year
- Break/fix service – Remote diagnostics and troubleshooting. OEM system output analysis. Provide onsite engineer or customer support for component replacement. Device configuration or reconfiguration as required. Assistance with equipment reinstatement
- Proactive maintenance services – Proactive prescheduled maintenance. Condition-based servicing. Preemptive component replacement. Predictive analytics based on system output analysis. Scheduled assessments of equipment status to restore performance levels or preventive actions needed to avoid issues in the future. Provide detailed of assessment and action plan for resolution.
- Operating system support – Configuration guidance based on OEM best practices or recipes. Hardware fault isolation. OEM patch management and application advisement.
IT Field Support Printer Technician – Full-Time – West Point, PA
$25.00 per hour
- Troubleshooting, diagnostic, installation, maintenance and repair of various HP printers and devices:
- -HP Color LaserJet Enterprise / MFP
- -HP Pagewide Managed / Enterprise Color Flow MFP
- -HP OfficeJet Enterprise Color Flow MFP
- -Canon Color IRA MFD
- -iR-ADV C7065
- A very strong relationship with dispatch is vital. Tech will be working with multiple English speaking help desks worldwide.
- Maintaining and monitoring daily communication tools, phone, voicemail and email.
- Keeping up to date on administrative responsibilities such as maintaining updates to all respective support departments.
Deskside Support Technician – Part-Time – Temporary – Charlotte, NC
$28.00 per hour
- Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, Blackberry devices
- Analyzing and investigating skills, with a structured approach to problem solving
- Assisting end users via telephone, e-mail, with a wide range of questions, problems and requests with their needs
- Monitoring and tracking incidents and trouble calls in ticketing system in support of the incident and problem management process; recognizing high priority tickets and taking action within the expected response time
- Updating all assigned tickets capturing troubleshooting activities and resolution
- Resolving escalations from the IT Service Desk and handling client support requests as well as take ownership of product issues and ensuring closure is achieved
- Planning, creating, and deploying security and device management policies
IT Field Technican – Part-Time – Temporary
$30.00 per hour
- Setting up and installing hardware
- Imaging PC, and configuring drivers
- Installing printer
- installing and configuring via detailed documentation
- Computers / Monitors
- Printers – Laser and Receipt
- Scanners
- Access Points
- Switches / Routers
- Power Backup / UPS
- Barcode Scanners / Card readers
- Server Hard drives and power supplies
- Point of sale equipment
- Card readers
- Scanners
- Receipt printers
- Able to strategically plan day / routes to meet deadlines
- Exceptional organizing and time-management skills
- Excellent communication skills and professional presentation
We are experts in service delivery.
It is who we are, what we do, and what we are all about.