Support Services for Technology Changes
Essintial leverages our Complex Project Solution to help you with technology project management. Paired with our North American reach of Managed WorkForce™ field service technicians and forward stocking locations, we uniquely design support services for the entire enterprise technology lifecycle, from installations and moves through upgrades and end-of life. Our Solutions Architects begin to work with clients as soon as a need is identified, carefully mapping out requirements and solutions that provide the optimal balance of resources and costs.
Collaborating with the entire organization, including the 24x7x365 Technical Assistance Center for help desk, dispatch, and technical support, the Technology team for integrations and upgrades, and Business Intelligence to analyze historical and anticipated metrics, we create a detailed plan and schedule to successfully deliver on-time, within budget.
No Technology Project is deemed too big or small. Projects include:
- Implementation – traditional technology deployment to complete enterprise infrastructure implementation
- Installation – install new systems and devices, including hardware, software, and network connections
- Moves – disconnect, pack, move, reinstall, and test technology, verifying network connectivity, and functional hardware and software
- Adds or Changes – integrate new or change existing hardware or software to installed enterprise technology, including operating systems upgrades (like Windows 7) and firmware updates
- Replacement – swap-out legacy systems, removing the displaced technology and managing the end-of-life plan
- End-of-Life – return or destroy equipment and proprietary information according to client and/or government restrictions and requirements
Our extensive service industry background ensures that we always look beyond the short-term project to ensure that the equipment is supported for the long-term, recommending solutions for the future care of the enterprise technology we implement or change.
Rely on Essintial to customize a solution to your Technology Project that provides a timely turnaround within your budget parameters. Contact us today to get started.