Server, Desktop, E-mail, and Remote Admin Solutions
Many enterprise infrastructure clients require around the clock support, yet having the capability and capacity in-house, is not central to the businesses they provide. Essintial’s Managed Services, encompassing server monitoring, desktop support, and email and remote administration solutions, ensures 24x7x365 technology availability without constraining clients’ internal resources. Server Management and Monitoring leverages our data center background and expertise, incorporating comprehensive data analytics to the equation to transform a reactive environment of time-sensitive replacements and repairs to a cost-effective maintenance model. Real-time monitoring paired with Business Intelligence ensures proactive or immediate identification and remediation of software, hardware, and performance issues for optimal results.
A Help Desk is only as good as its expertise and availability. Essintial’s Technical Assistance Center is unparalleled in the enterprise technology industry and provides the breadth and depth of understanding and knowledge that only an organization with the extensive infrastructure and expertise that we have can provide. In addition to supporting our own Managed WorkForce™ of more than 750 field technicians, Essintial gives clients seamless direct and back-up help desk services for ad hoc and long-term support. As a result, we respond to more than 40,000 service events per month.
Essintial’s email and remote administration solutions safely provide access to email, calendars, contacts, and tasks with sophisticated messaging tools from any location. With automatic synchronization across all platforms, the same information is available in the office and in the field, accessible on desktops, laptops, and other mobile devices.
See why clients of all sizes and requirements use Essintial’s Managed Services for assurance that their servers and email are always be available, and that someone will answer the call anytime of the day.