IT Services for Retailers

Comprehensive, Innovative IT Services & Solutions for Retailers

We all know it takes more than a superior point of sale system and retail store hardware to ensure continued success of retail operations. It takes a combination of world-class hardware support, and top-notch technology project management to maximize up time and minimize impact to customers.

Essintial offers this unique combination through our 24x7x365 Pennsylvania-based Technical Assistance Center, a seasoned Complex Projects team and a our well-established Managed WorkForce™ field service solutions. 

Whether you’re looking to roll out new technology nationwide or need a partner to handle break/fix maintenance or depot repairs on your retail technology, Essintial has a proven track record of success on a long list of services offered to retailers. In fact, we saw a 350% year-over-year increase in retail services provided in 2016, and we’re expecting continued growth in 2017.

What’s on your IT roadmap this year? If you’re curious if Essintial would be a good fit, check out the stats below and download a case study to see what our customers are saying.

With 24x7x365 nationwide coverage and on-site support, Essintial’s offerings are fully customizable, tailored to meet each customer’s unique functional requirements and the most demanding service level agreements in the industry.

Why Retailers Choose Essintial

Experience & Expertise

Essintial’s growing list of retail customers spans from restaurants and pharmacy chains to big box stores and clothing retailers. In 2016, more than 300 retail customers partnered with Essintial for technology maintenance and project services.

Managed WorkForce™

With our robust platform of certified technicians, Essintial is uniquely capable of providing coverage in white space areas nationwide, in every zipcode. In 2016, we serviced more than 59,000 unique retail locations in North America.

Lower Cost

With Essintial’s logistics, technology and Managed WorkForce™ infrastructure in place — paired with the expertise gained from 40+ years of experience — retail customers typically realize an average of 24% savings compared to insourcing field technicians.*

Essintial Retail Services Lineup

Complex Project Examples

  • EMV pin pad installation
  • Digital price signage installation
  • Kiosk installation
  • Tablet installation
  • New and existing store router installation
  • Access point installation
  • Brand new store equipment installations
  • Circuit cutovers
  • Register installations
  • Self checkout lane installations
  • Security camera installations
  • Traffic counter camera installation
  • Display installations
  • Server installation & upgrades
  • Operating system upgrades

Depot Repair & Break/Fix Maintenance

  • POS computers
  • Servers (configuration & repair)
  • Cash drawers
  • Hand scanners
  • iPhones & tablets
  • Receipt printers
  • Self check-out technologies

*Calculation based on national average of a Field Services Level 2 technician at standard utilization rate.