Comprehensive, Innovative IT Services & Solutions for Retailers
Maximizing up time and minimizing impact to customers is goal #1 for retailers. But it takes more than a superior PoS system and other technology upgrades to ensure successful retail operations. It takes a combination of world-class hardware support and top-notch technology project management.
Essintial℠ offers this unique combination through our 24x7x365 U.S.-based Technical Assistance Center, a seasoned Complex Projects team and a our well-established Managed WorkForce® field service solutions.
Explore IT roadmap improvements to support PoS & other retail technologies and see how Essintial would be a good fit. Check out the stats below and download a case study to see what our customers are saying.
Why Retailers Choose Essintial℠
With Essintial’s logistics, technology and Managed WorkForce® infrastructure in place — paired with the expertise gained from 40+ years of experience — retail customers typically realize an average of 24% savings compared to insourcing field technicians.*
Experience & Expertise
Essintial’s growing list of retail customers spans from restaurants and pharmacy chains to big box stores and clothing retailers. In 2016, more than 300 retail customers partnered with Essintial for technology maintenance and project services.
With our robust platform of certified technicians, Essintial is uniquely capable of providing coverage in white space areas nationwide, in every zipcode. In 2016, we serviced more than 59,000 unique retail locations in North America.
With 24x7x365 nationwide coverage and on-site support, Essintial’s offerings are fully customizable, tailored to meet each customer’s unique functional requirements and the most demanding service level agreements in the industry.
Complex Project Examples
- EMV pin pad installation
- Digital price signage installation
- Kiosk installation
- Tablet installation
- New and existing store router installation
- Access point installation
- Brand new store equipment installations
- Circuit cutovers
- Register installations
- Self checkout lane installations
- Security camera installations
- Traffic counter camera installation
- Display installations
- Server installation & upgrades
- Operating system upgrades
Depot Repair & Break/Fix Maintenance
- POS computers
- Servers (configuration & repair)
- Cash drawers
- Hand scanners
- iPhones & tablets
- Receipt printers
- Self check-out technologies
*Calculation based on national average of a Field Services Level 2 technician at standard utilization rate.