Today Volumatic announced its new partnership with Essintial Enterprise Solutions℠ to support its fast growing customer base of cash processing products and solutions in North America. The services Essintial℠ will provide to Volumatic include customer support, depot repair, warranty chain management, warehousing and distribution, field service and critical inventory management.
The timing of the deal is significant as Volumatic is dramatically ramping up its operations.
“We started looking for a service provider several months ago, with two distinct objectives”, says Mike Cowling VP Sales North America at Volumatic. “First we wanted a partner that could support our well established product range such as CounterCache™ units CountEasy™ and MultiCount™ currency scales, along with warehousing and order dispatches. Second, we were looking to the future and the rapid growth of our intelligent cash processing solutions throughout the USA. Some customers for these innovative solutions require installation, commissioning and occasionally on-site assistance, as well as the usual remote services available by phone or internet. After evaluating a number of competing offers, we chose Essintial because they clearly have all the skills necessary to complement Volumatic’s position as the global market leader of desktop cash processing solutions.
Essintial CEO, Tom York, responded “Essintial is very pleased to be chosen as Volumatic’s US provider of support services for their intelligent cash handling products. Essintial has a strong track record of working with manufacturers to provide support solutions around their products. We are committed to delivering high quality services to Volumatic’s US clients and are excited to participate in their entry into the US market.”
Volumatic is the global market leader in the manufacture of intelligent cash handling solutions, with customers in the retail banking and leisure industries. Volumatic products enhance security, reduce shrink and deliver process efficiencies of up to 70% reduction in handling costs. Volumatic products are used worldwide to count and protect well over $1billion per day. Learn more at volumatic.com.