A worldwide technology & services company that manufactures, distributes and supports a wide range of self-service kiosks, point-of-sale terminals, ATMs and related technologies has recognized Essintial as the 2018 Best in Class Indirect Supplier out of 3,000 vendors.
Essintial has been a supplier for this OEM* since 2015, supporting them through many long-term and short-term projects. In 2017, Essintial completed 34 project engagements for 16 of this OEMs customers ranging from POS, self-check out and new store installs to refreshes and OS upgrades. Essintial project management team coordinated and dispatched technicians who spent more than 146,000 hours on-site during more than 30,000 dispatches with a 92.47% metrics attainment across the board.
With 22 projects on the books and already over 65,000 hours spent on-site for this vendor in 2018, we’re proud to be the company’s vendor of choice when they get high volume projects that require a solid partner to help drive success. Next week, we’ll kick off a project that will have 140 sites a day to complete 4,500 sites inside of two months.
Essintial has received multiple kudos and thank you from the project managers. Below are some samples.
- 98% Performance on installs.
- 85% Performance on-time and no-shows.
- 1 abort. Only one tech assigned and he was in an accident.
- 3 techs were removed from the project after day one as they were not a good fit.”
*Company name withheld at the request of the customer