Essintial Enterprise Solutions

800.384.7000

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Essintial Wins Best in Class

A worldwide technology & services company that manufactures, distributes and supports a wide range of self-service kiosks, point-of-sale terminals, ATMs and related technologies has recognized Essintial as the 2018 Best in Class Indirect Supplier out of 3,000 vendors.

Essintial has been a supplier for this OEM* since 2015, supporting them through many long-term and short-term projects. In 2017, Essintial completed 34 project engagements for 16 of this OEMs customers ranging from POS, self-check out and new store installs to refreshes and OS upgrades. Essintial project management team coordinated and dispatched technicians who spent more than 146,000 hours on-site during more than 30,000 dispatches with a 92.47% metrics attainment across the board.

“We are honored to have received a Best in Class Award, from this exceptional and globally recognized OEM partner” said Essintial CSO Gregory G. Lorenzen. “Delivering innovative deployment and project management solutions in a highly evolving IT environment is critical to the success of our clients, as well as our own.”

With 22 projects on the books and already over 65,000 hours spent on-site for this vendor in 2018, we’re proud to be the company’s vendor of choice when they get high volume projects that require a solid partner to help drive success. Next week, we’ll kick off a project that will have 140 sites a day to complete 4,500 sites inside of two months.

“We greatly value our partnership with this OEM,” said Lorenzen. “We look forward to developing and executing more high-quality, innovative solutions in response to the changing needs of today’s businesses and end users.”

Essintial has received multiple kudos and thank you from the project managers. Below are some samples.

“Essintial is doing a great job on the [Retail Customer] Project!  Nothing but good feedback thus far. Let’s stay strong until we finish in May!!!  We have some Sundays coming up which may be a challenge.”
“Thank you for all of your hard work at [Retail Customer]! … We ended up with:

  • 98% Performance on installs.
  • 85% Performance on-time and no-shows.
  • 1 abort. Only one tech assigned and he was in an accident.
  • 3 techs were removed from the project after day one as they were not a good fit.”
“I want to thank each of you for your contribution in the role you play with this project. I know that each day is challenging and is always changing direction. I just had a phone conversation with [my contact] at [Hospitality Customer] and he stated he is very happy with our performance as a team … Great job team.”

*Company name withheld at the request of the customer

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Essintial’s Partner NCR Receives Jacob K. Javits Lifetime Achievement Award

Essintial℠ was pleased to be a part of the Twenty-First Annual Lou Gehrig Sports Awards Gala in support of the ALS Association in New York City. Essintial’s business partner, Bill Nuti, who serves as President and CEO of NCR was the recipient of The Jacob K. Javits Lifetime Achievement Award. Other honorees included Paul O’Neill, Jorge Posada, and Alex Rodriquez. Essintial was joined by several clients and vendors who took part in the event hosted at the Marriott Marquis in Time Square.

Essintial at ALS Dinner 2015

It’s an honor to be here and witness Bill’s recognition and congratulating him and NCR for their commitment to finding a cure for ALS”

Greg Lorenzen, Essintial Vice President of Business Development

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Huawei Names Essintial Enterprise Solutions℠ in 2013 Annual Partner Award

Essintial℠ announced today that it has received Huawei’s 2013 Annual Partner Award. As an authorized service provider to Huawei, a leading global information and communications technology solution provider, Essintial provides 24/7 field service and call center support throughout the U.S. The award recognizes Essintial’s superior performance and customer satisfaction.

Recognition acknowledges Essintial’s exceptional performance in supporting Huawei’s service supply chain

“Huawei prides itself on creating value for telecom operators, enterprises, and consumers,” said David Zhang, Vice President of Delivery and Service for Huawei Enterprise USA. “We can only succeed in this mission by partnering with the best technical service providers around the globe. Essintial fits the bill by consistently delivering seamless support to meet and exceed our enterprise customer requirements. We value Essintial’s partnership and have already expanded the relationship to include logistics support.”

Earlier this year, Huawei launched its Enterprise Services and Support program, which employs a follow-the-sun approach for frontline and backline support. Huawei’s Enterprise Services and Support program includes the Technical Assistance Center (TAC); four-hour onsite parts and technician support available to over 40,000 U.S. locations; and next-business-day parts delivery —all of which are supported by Essintial.

About Huawei

Huawei is a leading ICT solutions provider. Through continuous customer-centric innovation, we have established end-to-end advantages in ICT network infrastructure, Application & Software, Professional Services and Devices. With comprehensive strengths in wireline, wireless and IP technologies, Huawei has gained a leading position in the all-IP convergence age. Our products and solutions have been deployed in over 140 countries and have served 45 of the world’s top 50 telecom operators, as well as one third of the world’s population. The company is committed to providing innovative and customized products, services and solutions to create long-term value and growth potential for its customers. For more information, visit Huawei Enterprise online: enterprise.huawei.com/us/.

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Essintial℠ Announces 1,000,000th Service Call

Essintial℠ is thrilled to announce that since its creation in 2010, it has surpassed the 1,000,000th service call milestone.

On June 6, 2013 at approximately 1pm EST a service call was placed to dispatch a technician to a retail location (on behalf of Essintial partner, Certified Retail Solutions) in Brandon, Florida. The problem indicated was a point-of-sale (POS) drawer not functioning properly. Field Technician, Chuck Hilger, received the ticket and proceeded to the on-site location. The issue was resolved successfully and the ticket was closed within the customer’s Service Level Agreement (SLA.)

Numerous agents within Essintial’s Technical Assistance Center (TAC) assisted with the successful completion of the one millionth service event. They include: Alicia Mato, Aimee Stence, Ariel Deguzman, Tracy Behney, Chris Mangenello, Ben Wasinger, and Joseph Skolnicki.

Celebrating Essintial Enterprise Solution's one millionth service call.

Top Row: Chuck Hilger – Field Technician, Alicia Mato, Joseph Skolnicki, Chris Mangenello

Bottom Row: Ariel Deguzman, Tracy Behney, Aimee Stence

Not pictured: Ben Wasinger

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Essintial℠ Receives Northrop Grumman Supplier Excellence Award

Essintial℠ announced that it has received a 2012 Supplier Excellence Award from Northrop Grumman Information Systems. Northrop Grumman Information Systems issues the award annually to recognize suppliers who have achieved outstanding performance.

The Supplier Excellence Awards recognize outstanding suppliers who help bring superior value to Northrop Grumman and its government and commercial customers. The selected suppliers met the highest criteria for schedule, management performance and responsiveness, technical performance, financial performance and mission assurance.

Doug Reece, Vice President of Sales & Marketing and Mark Mastro, Vice President of Business Management, received the award on behalf of Essintial at the Supplier Excellence Awards Ceremony held in Chantilly, VA

“We are proud to receive this honor from Northrop Grumman,” said Doug Reece. “It reflects Essintial’s commitment to quality, customer satisfaction, and providing outstanding service to our customers. We look forward to serving Northrop Grumman in the years ahead.”