Logi-D, a leading provider of hospital point-of-use supply chain automation technology, today announced it has expanded its service capabilities under a new agreement with Essintial Enterprise Solutions℠, a provider of business process outsourcing (BPO) services for the enterprise service supply chain, to deliver nationwide distributed technology and hardware maintenance services in support of Logi-D’s service-level agreements for enterprise hardware.
Under this new agreement, Logi-D strengthens its field support infrastructure, and in so doing, upholds its commitment to exceptional post-implementation service levels. Technical support, including remote monitoring, 24/7 telephone support, and proactive response intervention, will continue to be administered by the in-house Logi-D support team; Essintial℠ will enhance this technical support through provision of comprehensive nationwide field team to operate as local field technicians for fast onsite service.
“We are pleased to support Logi-D through our Managed WorkForce® field service and logistics solutions,” said Craig Heck, General Manager of Essintial. “By leveraging Essintial’s onsite support and supply chain logistics services and expertise Logi-D can seamlessly expand and extend its responsive and high quality service to its client base.”
Monique Bielen, Chief Operating Officer at Logi-D, comments on adding Essintial’s network of support technicians to her post-implementation support infrastructure: “This service expansion has immediate benefits for our existing and future clientele,” explains Bielen. “By expanding our field service team through Essintial, we have the capability to respond to critical onsite calls same day instead of arriving onsite the next day. That response time is like having the Logi-D head office down the street from every one of our client hospitals.”
The agreement was signed between Logi-D and Essintial on October 8, 2013.