Huawei, a leading global information and communications technology (ICT) solutions provider, today announced the launch of Enterprise Services and Support, including call center services, equipment delivery and technician support across the U.S. market.
Huawei also announced at Interop Las Vegas the availability of the Huawei Certified Service Partner Program to assist enterprises and partners in the deployment and maintenance of Huawei ICT solutions and equipment.
Support includes 24-hour call center and Huawei Certified Service Partner Program
“Huawei’s Enterprise Services and Support leverages our industry partners and the extensive resources and knowledge of Huawei’s global engineering and 70,000-person R&D operations to meet the needs of our enterprise customers and channel partners,” said Jane Li, COO for Huawei Enterprise USA. “Along with the Huawei Certified Service Partner Program, this demonstrates Huawei’s commitment to deliver the industry’s best enterprise solutions, professional services, maintenance support and training to our growing base of customers and channel partners.”
Huawei Enterprise Services and Support includes 24/7 call center services delivered by the Huawei Technical Assistance Center (TAC) in Mechanicsburg, PA, with authorized service partner Essintial Enterprise Solutions℠. Using a follow-the-sun approach, frontline and backline support will be augmented by TAC operations in Plano, Texas; Romania; and China. Also, four-hour onsite parts and technician support is available to over 40,000 U.S. locations, along with next-business-day parts delivery.
“Huawei’s partnership with Essintial℠ to offer comprehensive post-sales ICT service and support demonstrates their commitment to long-term customer relationships,” stated Essintial CEO Tom York, a former 31 year veteran IBM Global Services executive. “Essintial’s extensive experience supporting OEMs and channel partners extends Huawei’s capabilities to offer end-to-end solutions.”
For the Huawei Certified Service Partner Program, training for the industry’s largest single-vendor ICT portfolio will be provided by Huawei and Huawei Authorized Learning Partners, including Sumaria Networks. Certification training is available in a variety of methods, including in-classroom instruction, virtual classroom, self-paced e-learning and telepresence. Huawei HCNA, HCNP and HCIE technical certification exams are administered by Pearson-Vue, an industry recognized testing vendor.
For more information on Huawei Enterprise Services and Support, or the Huawei Certified Service Partner Program, go to: www.huaweienterpriseusa.com/services.
Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world’s population. For more information about Huawei ICT solutions, please visit enterprise.huawei.com/us/.