Essintial℠ announced today that it has received Huawei’s 2013 Annual Partner Award. As an authorized service provider to Huawei, a leading global information and communications technology solution provider, Essintial provides 24/7 field service and call center support throughout the U.S. The award recognizes Essintial’s superior performance and customer satisfaction.
Recognition acknowledges Essintial’s exceptional performance in supporting Huawei’s service supply chain
“Huawei prides itself on creating value for telecom operators, enterprises, and consumers,” said David Zhang, Vice President of Delivery and Service for Huawei Enterprise USA. “We can only succeed in this mission by partnering with the best technical service providers around the globe. Essintial fits the bill by consistently delivering seamless support to meet and exceed our enterprise customer requirements. We value Essintial’s partnership and have already expanded the relationship to include logistics support.”
Earlier this year, Huawei launched its Enterprise Services and Support program, which employs a follow-the-sun approach for frontline and backline support. Huawei’s Enterprise Services and Support program includes the Technical Assistance Center (TAC); four-hour onsite parts and technician support available to over 40,000 U.S. locations; and next-business-day parts delivery —all of which are supported by Essintial.
Huawei is a leading ICT solutions provider. Through continuous customer-centric innovation, we have established end-to-end advantages in ICT network infrastructure, Application & Software, Professional Services and Devices. With comprehensive strengths in wireline, wireless and IP technologies, Huawei has gained a leading position in the all-IP convergence age. Our products and solutions have been deployed in over 140 countries and have served 45 of the world’s top 50 telecom operators, as well as one third of the world’s population. The company is committed to providing innovative and customized products, services and solutions to create long-term value and growth potential for its customers. For more information, visit Huawei Enterprise online: enterprise.huawei.com/us/.