Essintial Wins Best in Class | Essintial Enterprise Solutions

A worldwide technology & services company that manufactures, distributes and supports a wide range of self-service kiosks, point-of-sale terminals, ATMs and related technologies has recognized Essintial as the 2018 Best in Class Indirect Supplier out of 3,000 vendors.

Essintial has been a supplier for this OEM* since 2015, supporting them through many long-term and short-term projects. In 2017, Essintial completed 34 project engagements for 16 of this OEMs customers ranging from POS, self-check out and new store installs to refreshes and OS upgrades. Essintial project management team coordinated and dispatched technicians who spent more than 146,000 hours on-site during more than 30,000 dispatches with a 92.47% metrics attainment across the board.

“We are honored to have received a Best in Class Award, from this exceptional and globally recognized OEM partner” said Essintial CSO Gregory G. Lorenzen. “Delivering innovative deployment and project management solutions in a highly evolving IT environment is critical to the success of our clients, as well as our own.”

With 22 projects on the books and already over 65,000 hours spent on-site for this vendor in 2018, we’re proud to be the company’s vendor of choice when they get high volume projects that require a solid partner to help drive success. Next week, we’ll kick off a project that will have 140 sites a day to complete 4,500 sites inside of two months.

“We greatly value our partnership with this OEM,” said Lorenzen. “We look forward to developing and executing more high-quality, innovative solutions in response to the changing needs of today’s businesses and end users.”

Essintial has received multiple kudos and thank you from the project managers. Below are some samples.

“Essintial is doing a great job on the [Retail Customer] Project! Nothing but good feedback thus far. Let’s stay strong until we finish in May!!! We have some Sundays coming up which may be a challenge.”

“Thank you for all of your hard work at [Retail Customer]! … We ended up with:

98% Performance on installs.
85% Performance on-time and no-shows.
1 abort. Only one tech assigned and he was in an accident.
3 techs were removed from the project after day one as they were not a good fit.”

“I want to thank each of you for your contribution in the role you play with this project. I know that each day is challenging and is always changing direction. I just had a phone conversation with [my contact] at [Hospitality Customer] and he stated he is very happy with our performance as a team … Great job team.”

*Company name withheld at the request of the customer