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October 16, 2014 by Kristen Poole

Essintial℠ Supports SITA North American IT Services

Essintial℠ announced today that SITA has extended its relationship with the company. SITA is the world’s leading specialist in air transport communications and information technology and serves every sector of the air transport community in more than 200 countries and territories. Essintial supports SITA’s Service Operations Division in the Americas with technical and field services to supplement their extensive in-house capabilities.

The communications and IT technologies that SITA deploys and manages enable efficiency and safety within airports and airlines. Integral to our services is the ability to keep these customers operational around the clock, around the region. It is partners like Essintial who assist us in delivering on those commitments.”

Marcia Gipson, Vice President of Service Operations in the Americas for SITA

We have been privileged to serve SITA and its clients for more than seven years with ongoing investments in technology, infrastructure, and people. Essintial is well-positioned to help SITA expand and extend its service portfolio throughout the Americas, and we will continue to work with their team to seek opportunities to do so.”

Tom York, CEO Essintial Enterprise Solutions℠

Almost every airport and airline in the world does business with SITA. They are supported 24/7 by SITA’s global team of IT professionals, more than half of which are based on-site at airports. It is this unrivalled presence at more than 1,000 of the world’s airports which makes SITA the ideal technology partner.

Within North America, SITA has partnered with Essintial, leveraging Essintial’s Managed WorkForce® solution, to expand its field technical resource requirements depending on the customer and service level being served. Essintial’s headquarter-based Technical Assistance Center (TAC) has the capability to provide 24×7 service management, as well as level 3 technical support for field resources.

Filed Under: Company News, Customers

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