Essintial℠ is thrilled to announce that since its creation in 2010, it has surpassed the 1,000,000th service call milestone.
On June 6, 2013 at approximately 1pm EST a service call was placed to dispatch a technician to a retail location (on behalf of Essintial partner, Certified Retail Solutions) in Brandon, Florida. The problem indicated was a point-of-sale (POS) drawer not functioning properly. Field Technician, Chuck Hilger, received the ticket and proceeded to the on-site location. The issue was resolved successfully and the ticket was closed within the customer’s Service Level Agreement (SLA.)
Numerous agents within Essintial’s Technical Assistance Center (TAC) assisted with the successful completion of the one millionth service event. They include: Alicia Mato, Aimee Stence, Ariel Deguzman, Tracy Behney, Chris Mangenello, Ben Wasinger, and Joseph Skolnicki.
Top Row: Chuck Hilger – Field Technician, Alicia Mato, Joseph Skolnicki, Chris Mangenello
Bottom Row: Ariel Deguzman, Tracy Behney, Aimee Stence
Not pictured: Ben Wasinger