Fact Sheets

Essintial℠ Fact Sheets

 

Product Services

From PCs, hard drives and mobile devices to pin pads, cash counters and POS terminals, Essintial’s robust product service capabilities reduce inventory and associated costs, and improve your uptime
with dependable turnaround.

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OS System Upgrades

With streamlined, scalable and repeatable processes to deploy the latest operating systems to your end-users, Essintial helps increase their productivity and maximize their satisfaction by mitigating end-user impact during OS system upgrades.

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End User Services

Employee productivity relies heavily on computers and attached peripherals, but what happens when they need repaired or upgraded? Take advantage of Essintial’s proven end-user service offerings to keep your team — and technology — at peak productivity.

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Service Desk Offerings

Essintial leverages IT Service Management (ITSM) as the foundation for our Service Desk Practice & Help Desk offerings, governing the processes & activities our customers require, when they require them. With a primary location in Mechanicsburg, Pennsylvania, Essintial offer’s a 7×24 desk that services hundreds of unique contacts daily.

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Logistics Services

No matter what industry, businesses nationwide need technology on-hand in case of parts failure, or new technology available to support growth. This creates a need for inventory and logistics management, which can consume considerable time and resources, but it doesn’t have to with Essintial’s Logistics service offerings.

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Staff Augmentation Services

Everyone knows the value of having the right number of the right people on hand to get things done. Without the proper staff, even the easiest of jobs can become daunting, but it doesn’t have to be with Essintial’s Staff Augmentation services.
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Preferred and Lead Technicians Programs

Worldwide, companies are moving to a mix of W2 & 1099 employees. Many rely on capabilities of other organizations to get the mix they need, but can create concerns with quality control. Essintial’s Preferred Technicians program eliminates the quality concern, delivering technicians every organization would be proud to have.
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Complex Deployments & Projects

Essintial’s project management approach allows us to provide quality service that we consider to be a key differentiator. Our program capabilities have been developed over the last several decades through management of large-scale, complex programs.
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Retail Services

With 24x7x365 nationwide coverage and on-site support, Essintial’s offerings are fully customizable, tailored to meet each customer’s unique functional requirements and the most demanding service level agreements in the industry.
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Retail Projects

Essintial leverages our Complex Project Solution to help customers manage retail technology projects by pairing our project management expertise with our North American reach of Managed WorkForce® Field service technicians and foward stocking locations.
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Disaster Recovery

The weeks following natural disasters — like hurricanes, earthquakes and floods — present many challenges as you gain access to power and facilities. Essintial knows that your recovery needs will be unique to your business. Our primary objective focuses on your readiness to help you with restorative efforts, whenever you’re ready.
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Data Center Services

With 24x7x365 nationwide coverage and on-site support, Essintial℠ uniquely designs support services for the entire enterprise technology lifecycle — from installations and moves through upgrades and end-of-life.
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ATM Services

Essintial℠ specializes in Front Line Maintenance (FLM) for the ATM market through creative solutions focused on the specific needs of ATM support and maintenance. We provide high-touch, high quality maintenance services to the banking industry nationwide.
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Managed WorkForce® Consulting Service

Essintial’s Managed WorkForce® (MWF) practices lead the industry to optimally balance the cost equation. With MWF, clients have access to skilled techs and the necessary management infrastructure — in every zip code in the U.S. — with next-day and same-day service to over 30,000 locations.
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De-Installation Services

In the age of super-sized e-tailers and saturated markets, it’s no surprise that brick-and-mortar stores and restaurants exist in a constant state of flux. Essintial’s here to support your de-installation needs.
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EMV Point of Sale Upgrade Services

You face a unique set of circumstances in the upgrade to EMV-enabled technology. Our established infrastructure and nationwide Managed WorkForce® allow us to develop a solution to fit your specific needs.
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Kiosks & Signage Services

Digital signs and self-service kiosks have become highly effective tools of communication and customer assistance for businesses of all kinds. Essintial℠ works with customers in all industries structuring project plans and service packages to meet unique needs — from new installations to maintenance and refreshes.
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Technical Assistance Center

Essintial’s 24x7x365, headquarter-based Technical Assistance Center (TAC) fields, on average, more than 25,000 service events per month with compliance for all OEM equipment supported, meeting clients’ specific SLA objectives across 50+ vendors.
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