Case Studies

Technology Support & Maintenance — Retail

Things Remembered — North America’s leading retailer of personalized merchandise and gifts — operates 475 stores across 48 states and four Canadian provinces. The company has partnered with Essintial for a decade for depot repair and onsite retail technology support services

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Project Management — Retail Deployment

Total Wine & More — America’s Wine Superstore® — operates 149 superstores across 20 states with plans for continued growth. Each store is 20,000—50,000 square feet with an average of eight (8) checkout lanes each. The company partnered with Essintial℠ to deploy a new EMV solution with minimal time investment from Total Wine & More employees and little-to-no impact on customers.

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Project Management — Retail Deployment

After the first roll-out attempt with another vendor was deemed a failure, the end-customer’s parent company partnered with a leading consulting firm to oversee the project. Essintial℠ was brought on board to handle the implementation across all locations due to our robust — yet flexible — Managed WorkForce® solution, led and managed by our experienced Complex Projects Solutions team.

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Data Security — Financial Services

A multinational financial services corporation headquartered in New York City, the client operates in 42 countries with more than 1,300 offices and 60,000 employees globally. Since 2009, the client has relied on Essintial℠ for End-User and Data Security Services, now supporting 57,000 desk side personal computers in the US with onsite hardware repair services. With a focus on data security, the support agreement has led to a data management program providing hard drive shredding services, destruction, and disposal.

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