Essintial Enterprise Solutions

800.384.7000

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Essintial Wins Best in Class

A worldwide technology & services company that manufactures, distributes and supports a wide range of self-service kiosks, point-of-sale terminals, ATMs and related technologies has recognized Essintial as the 2018 Best in Class Indirect Supplier out of 3,000 vendors.

Essintial has been a supplier for this OEM* since 2015, supporting them through many long-term and short-term projects. In 2017, Essintial completed 34 project engagements for 16 of this OEMs customers ranging from POS, self-check out and new store installs to refreshes and OS upgrades. Essintial project management team coordinated and dispatched technicians who spent more than 146,000 hours on-site during more than 30,000 dispatches with a 92.47% metrics attainment across the board.

“We are honored to have received a Best in Class Award, from this exceptional and globally recognized OEM partner” said Essintial CSO Gregory G. Lorenzen. “Delivering innovative deployment and project management solutions in a highly evolving IT environment is critical to the success of our clients, as well as our own.”

With 22 projects on the books and already over 65,000 hours spent on-site for this vendor in 2018, we’re proud to be the company’s vendor of choice when they get high volume projects that require a solid partner to help drive success. Next week, we’ll kick off a project that will have 140 sites a day to complete 4,500 sites inside of two months.

“We greatly value our partnership with this OEM,” said Lorenzen. “We look forward to developing and executing more high-quality, innovative solutions in response to the changing needs of today’s businesses and end users.”

Essintial has received multiple kudos and thank you from the project managers. Below are some samples.

“Essintial is doing a great job on the [Retail Customer] Project!  Nothing but good feedback thus far. Let’s stay strong until we finish in May!!!  We have some Sundays coming up which may be a challenge.”
“Thank you for all of your hard work at [Retail Customer]! … We ended up with:

  • 98% Performance on installs.
  • 85% Performance on-time and no-shows.
  • 1 abort. Only one tech assigned and he was in an accident.
  • 3 techs were removed from the project after day one as they were not a good fit.”
“I want to thank each of you for your contribution in the role you play with this project. I know that each day is challenging and is always changing direction. I just had a phone conversation with [my contact] at [Hospitality Customer] and he stated he is very happy with our performance as a team … Great job team.”

*Company name withheld at the request of the customer

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Steve Cunningham Hired as Business Development Executive

Essintial℠ announces the hiring of Steve Cunningham in the role of Business Development Executive. At Essintial, Steve will apply 30 years of success in the IT industry — with well-rounded experience in all aspects of business development — to build and maintain client relationships, while helping drive sales and revenue growth in the retail space.

“We are delighted to welcome Steve to our team at Essintial. Steve’s strong channel, commercial and technical expertise will complement our current skillset as we expand our workplace and professional services offerings, and he’ll bring an enhanced focus on customer relationship quality to our sales team in addition to being a great role model for our employees and vendors who come into contact with him.”   

Greg Lorenzen, Chief Sales Officer

After spending 13 years with Wincor Nixdorf in a variety of roles — including running the retail sales division for North America — Steve spent the past two years as Vice President of Sales at Spencer Technologies. In that role, he was responsible for all aspects of business development which included restructuring the business development team and implementing standardized processes for quoting, contracting and new business turnover.

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Essintial℠ Completes a Management-Led Acquisition

Essintial Enterprise Solutions — a leading provider of IT infrastructure, managed workforce and professional services — today announced its successful completion of a management-led acquisition, backed financially by Essintial Acquisition Group, LLC.

It’s with great pride and excitement that this management team, together with our financial partners, has acquired Essintial Enterprise Solutions,” said Craig Heck, COO. “We will continue to leverage our quality of delivery, flexibility, and customer-centric culture to support our many clients for all of their maintenance and project needs.”

Today, Essintial handles more than 25,000 service incidents per month across thousands of customers throughout North America. “This shift in ownership and governance will accelerate Essintial’s mission of being the primary source for all managed resource needs with constant focus on delivering the highest of quality,” said Heck.

ABOUT ESSINTIAL ENTERPRISE SOLUTIONS

Privately owned, Essintial Enterprise Solutions is a national provider of IT infrastructure services and support solutions, including its trademarked Managed WorkForce® offering, which provides nationwide next-day service and same-day service to 30,000+ locations.

Backed by proprietary, industry-leading technology and business analytics capabilities, the company leverages its Technical Assistance Center and network of forward stocking locations to offer innovative IT solutions customized to specific customer requirements. As one of the largest U.S. Independent Service Organizations (ISO) with expertise in retail and financial services markets, Essintial is a leading provider of both single implementation and upgrade projects that help enterprises maximize technology availability at the most efficient costs.

Essintial was founded in March 2010 from two established service organizations — Northrop Grumman – Commercial Services Group and Halifax Corporation — each with decades of enterprise technology support and expertise. Today, Essintial continues to provide onsite hardware maintenance, project and data center services across a wide range of industries including retail, food and beverage, financial and banking, and air transport. 

 

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Matt Heroux Hired as Business Development Executive

Essintial℠ announces the hiring of Matt Heroux in the role of Business Development Executive. At Essintial, Matt will apply 25+ years of management success — complemented by broad IT knowledge, multiple ITIL certifications and significant experience managing both people and complex projects — to build and maintain client relationships, while helping drive sales and revenue growth.

“We’re thrilled to welcome Matt to the ever-growing Essintial team. Our continued growth and new client realization will be strengthened by Matt’s nearly two decades at the world’s #2 professional services firm, where he obtained critical skills across the ITIL service management and IT lifecycle disciplines. Matt will be a valuable asset to Essintial and the clients he serves. We’re looking for great things from him and his clients.”      

Greg Lorenzen, Vice President of Business Development

Matt comes to Essintial with over 20 years of experience in IT operations after spending the last 17 years with PricewaterhouseCoopers — a global organization of 200,000+ people. Matt last served as a Senior IT Manager in the Data Center Services Group for five years, with a primary responsibility for managing the major incident response during firm-wide outages affecting US, UK, Canada, Brazil, Latin America, Caribbean and India.

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Essintial℠ Hires Business Development Executive

Essintial℠ announces the hiring of David Gamzon in the role of Business Development Executive. At Essintial, David will apply 25+ years of varied B2B sales and account development experience to drive sales operations and overall revenue growth.

“I’m excited to welcome David to the Essintial team. We’re currently experiencing growth and recognition within the industry and with our clients, and the addition of David to our sales team will allow us to build on that success, and leverage his experience and industry expertise to continue our current progression.”

Greg Lorenzen, Vice President of Business Development

David comes to Essintial with over 25 years of experience in the information technology industry. With previous positions at SMS Systems Maintenance Services, DP Solutions and Insperity, David has developed an expertise in providing clients with high level support while aligning business needs with vendor solutions.

David is a passionate and driven IT professional who, in his free time, volunteers at Poplar Springs Animal Sanctuary helping place dogs for American Bulldog Rescue, and serves on the Board of Directors for Hope Connection for Cancer Support.

David received his BSBA in Management from Shippensburg University of Pennsylvania.