Essintial Enterprise Solutions

800.384.7000

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Essintial Featured in FedEx Critical Inventory Logistics White Paper

FedEx, in conjunction with Logistics Management magazine, recently published a white paper titled Making the Case for FedEx Critical Inventory Logistics® featuring Essintial in a case study titled “Fulfilling Customer Demands by Having the Right Parts in the Right Place at the Right Time.”

We pride ourselves on ensuring our customers get what they need, when and where they need it. Working with FedEx Critical Inventory Logistics has allowed us to grow and maintain a nationwide footprint for IT support services — ensuring that the necessary parts arrive in the right place at the right time. And, this long-term partnership with FedEx will allow for further expansion in 2018 and into the future.

“As our business continues to evolve and as more companies move away from carrying inventory, we’ll continue to rely on FedEx Critical Inventory Logistics to help us rise up and thrive in a very dynamic marketplace,” says Craig Heck, Essintial Chief Operation Officer, in the case study.

The full whitepaper* — which includes the featured case study on Essintial — is available for download now.

DOWNLOAD NOW »

* Authored by FedEx and not manipulated in any form.

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Essintial Wins Best in Class

A worldwide technology & services company that manufactures, distributes and supports a wide range of self-service kiosks, point-of-sale terminals, ATMs and related technologies has recognized Essintial as the 2018 Best in Class Indirect Supplier out of 3,000 vendors.

Essintial has been a supplier for this OEM* since 2015, supporting them through many long-term and short-term projects. In 2017, Essintial completed 34 project engagements for 16 of this OEMs customers ranging from POS, self-check out and new store installs to refreshes and OS upgrades. Essintial project management team coordinated and dispatched technicians who spent more than 146,000 hours on-site during more than 30,000 dispatches with a 92.47% metrics attainment across the board.

“We are honored to have received a Best in Class Award, from this exceptional and globally recognized OEM partner” said Essintial CSO Gregory G. Lorenzen. “Delivering innovative deployment and project management solutions in a highly evolving IT environment is critical to the success of our clients, as well as our own.”

With 22 projects on the books and already over 65,000 hours spent on-site for this vendor in 2018, we’re proud to be the company’s vendor of choice when they get high volume projects that require a solid partner to help drive success. Next week, we’ll kick off a project that will have 140 sites a day to complete 4,500 sites inside of two months.

“We greatly value our partnership with this OEM,” said Lorenzen. “We look forward to developing and executing more high-quality, innovative solutions in response to the changing needs of today’s businesses and end users.”

Essintial has received multiple kudos and thank you from the project managers. Below are some samples.

“Essintial is doing a great job on the [Retail Customer] Project!  Nothing but good feedback thus far. Let’s stay strong until we finish in May!!!  We have some Sundays coming up which may be a challenge.”
“Thank you for all of your hard work at [Retail Customer]! … We ended up with:

  • 98% Performance on installs.
  • 85% Performance on-time and no-shows.
  • 1 abort. Only one tech assigned and he was in an accident.
  • 3 techs were removed from the project after day one as they were not a good fit.”
“I want to thank each of you for your contribution in the role you play with this project. I know that each day is challenging and is always changing direction. I just had a phone conversation with [my contact] at [Hospitality Customer] and he stated he is very happy with our performance as a team … Great job team.”

*Company name withheld at the request of the customer

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Essintial℠ Completes a Management-Led Acquisition

Essintial Enterprise Solutions — a leading provider of IT infrastructure, managed workforce and professional services — today announced its successful completion of a management-led acquisition, backed financially by Essintial Acquisition Group, LLC.

It’s with great pride and excitement that this management team, together with our financial partners, has acquired Essintial Enterprise Solutions,” said Craig Heck, COO. “We will continue to leverage our quality of delivery, flexibility, and customer-centric culture to support our many clients for all of their maintenance and project needs.”

Today, Essintial handles more than 25,000 service incidents per month across thousands of customers throughout North America. “This shift in ownership and governance will accelerate Essintial’s mission of being the primary source for all managed resource needs with constant focus on delivering the highest of quality,” said Heck.

ABOUT ESSINTIAL ENTERPRISE SOLUTIONS

Privately owned, Essintial Enterprise Solutions is a national provider of IT infrastructure services and support solutions, including its trademarked Managed WorkForce® offering, which provides nationwide next-day service and same-day service to 30,000+ locations.

Backed by proprietary, industry-leading technology and business analytics capabilities, the company leverages its Technical Assistance Center and network of forward stocking locations to offer innovative IT solutions customized to specific customer requirements. As one of the largest U.S. Independent Service Organizations (ISO) with expertise in retail and financial services markets, Essintial is a leading provider of both single implementation and upgrade projects that help enterprises maximize technology availability at the most efficient costs.

Essintial was founded in March 2010 from two established service organizations — Northrop Grumman – Commercial Services Group and Halifax Corporation — each with decades of enterprise technology support and expertise. Today, Essintial continues to provide onsite hardware maintenance, project and data center services across a wide range of industries including retail, food and beverage, financial and banking, and air transport. 

 

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Essintial℠ Hires Business Development Executive

Essintial℠ announces the hiring of Jeff Brickert in the role of Business Development Executive. At Essintial, Jeff will apply 12+ years of varied B2B sales and account development experience in field service and human capital management (HCM) outsourcing solutions to drive Essintial’s sales operations and overall revenue growth.

We are pleased to welcome Jeff to the team. He brings a wealth of sales and client development experience to Essintial, and we’re looking forward to him leveraging those experiences and skills to advance the Essintial footprint.”

Greg Lorenzen, Vice President of Business Development

Jeff comes to Essintial with over 20 years of experience in sales and solutioning, account management and development in both the field service and outsourced HCM industries. Jeff’s previous positions at Field Solutions, ADP, Mercer Consulting, and others, provide his strong background in corporate-to-corporate service management and outsourced solution development. Jeff received his B.A. from Stephen F. Austin State University in Nacogdoches, Texas.